FAQs
Can I request a custom piece or personalized order?
Yes! Whether it's a specific size, glaze color, or a personalized piece for a gift, reach out to us at bymualistore@gmail.com or on Whatsapp +971547705507 and we'll do our best to bring your vision to life.
What shipping methods do you offer?
We currently offer local shipping within the UAE only.
How long does delivery take?
Orders are delivered within 3-4 business days.
Do you ship internationally?
We don't offer international shipping at the moment. Stay tuned for updates!
How is my order packaged to prevent breakage?
Every piece is individually wrapped in protective materials and packed securely to survive the journey to your door. We take great care with packaging because we know how much these pieces mean.
What payment methods are accepted?
Credit/Debit card, Apple Pay and Google Pay.
Are all pieces truly handmade and one-of-a-kind?
Yes — every byMuali piece is hand-thrown or hand-built in our studio. No two pieces are exactly alike, which is part of what makes each one special.
How do I care for my ceramics?
Our pieces are food-safe and made to be used and loved. We recommend hand washing to preserve the glaze and finish over time.
Why do pieces vary slightly in color or shape?
That's the beauty of handmade. Slight variations in color, texture, and form are natural and intentional — they're a mark of the human hands that made your piece, not a flaw.
Do you offer gift wrapping or gift messages?
Yes! We can include a handwritten gift message with your order. Just add your note at checkout or send us a message after placing your order.
What if my order arrives damaged?
We're so sorry if that happens. Please photograph the damage and contact us at bymualistore@gmail.com or on Whatsapp+971547705507 within 48 hours of receiving your order. We'll make it right.
What is your return/exchange policy?
Due to the handmade nature of our pieces, we don't accept returns for change of mind. However, if there's an issue with your order, please get in touch and we'll find a solution together.