Refund policy
REFUND & RETURN POLICY
At MUALI Handmade Pottery, each piece is handcrafted with care and may have slight variations in glaze, texture, and form — this is part of the beauty of handmade work and is not considered a defect.
Damaged or incorrect items: If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at bymualistore@gmail.com or Whatsapp on +971547705507 with your order number and photos.
Non-returnable items: Custom or personalized orders are final sale and cannot be returned or exchanged. Refunds: Once your damaged item is received and inspected, we will notify you by email. Approved refunds are processed within 5–7 business days to your original payment method.